Shipping policy

At Infinity Watch, we aim to ensure that your order is processed and delivered safely and efficiently.

We deal in imported and luxurious wrist watches and work with trusted courier partners to deliver orders across India.

1. Delivery Time

The estimated delivery time for most orders is:

3–5 Business Days

Delivery time is calculated from the date the order is successfully confirmed and dispatched.

In some cases, delivery may take slightly longer due to:

  • Remote delivery locations
  • Courier delays
  • Public holidays
  • Weather conditions
  • Operational issues
  • High order volumes
  • Incorrect or incomplete delivery information

Delivery timelines are estimates and may vary depending on the customer's location and courier availability.

2. Free Shipping

Infinity Watch offers:

Zero Shipping Charges

Customers do not have to pay any standard shipping charges on eligible orders placed through our website.

There are no additional standard delivery charges for regular shipments.

3. Cash on Delivery

Cash on Delivery (COD) is available on eligible orders and serviceable PIN codes.

Customers can pay the order amount at the time of delivery.

COD availability may depend on:

  • Delivery location
  • Product
  • Order value
  • Courier serviceability

Infinity Watch reserves the right to confirm COD orders before dispatch.

4. Order Processing

Orders are generally processed after successful order confirmation.

Before dispatch, we may verify:

  • Customer name
  • Phone number
  • Shipping address
  • PIN code
  • Order details

Customers are requested to provide accurate information while placing the order to avoid delays.

5. Order Confirmation

After placing an order, customers may receive confirmation through:

  • Email
  • SMS
  • WhatsApp
  • Phone call

For Cash on Delivery orders, additional order confirmation may be required before the shipment is dispatched.

If we are unable to verify an order, dispatch may be delayed or the order may be cancelled.

6. Order Tracking

Once your order is dispatched, tracking details may be shared through email, SMS, WhatsApp, or another available communication method.

Customers can use the tracking information to check the current status of their shipment.

Please note that tracking information may take some time to update after dispatch.

7. Delivery Attempts

Courier partners may contact the customer before attempting delivery.

Customers are requested to:

  • Keep their registered mobile number available
  • Provide a complete and correct address
  • Coordinate with the courier executive when required
  • Be available to receive the shipment

If delivery fails because the customer is unavailable or cannot be contacted, the courier may attempt delivery again depending on its operational policy.

8. Incorrect or Incomplete Address

Customers are responsible for providing the correct shipping information.

Infinity Watch may not be responsible for delays, failed deliveries, or returned shipments caused by:

  • Incorrect address
  • Wrong PIN code
  • Incorrect phone number
  • Incomplete address
  • Customer unavailability

If you notice an error in your shipping information, please contact us as soon as possible before the order is dispatched.

9. Delayed Shipments

While most orders are expected to be delivered within 3–5 business days, occasional delays may occur due to circumstances beyond our reasonable control.

These may include:

  • Courier network delays
  • Natural events
  • Severe weather
  • Festivals or public holidays
  • Transportation disruptions
  • Government restrictions
  • Remote or restricted delivery areas

Our support team will make reasonable efforts to assist you in case of a delayed shipment.

10. Damaged Package

If the outer package appears seriously damaged, opened, or tampered with at the time of delivery, customers should inspect it carefully.

If you receive a damaged or incorrect product, please contact us as soon as possible with:

  • Order ID
  • Photographs of the package
  • Photographs of the product
  • Unboxing video, where available or required

The matter will be reviewed according to our Return & Refund Policy.

11. Undelivered or Returned Orders

An order may be returned to us if:

  • The customer refuses delivery
  • The customer cannot be contacted
  • Multiple delivery attempts fail
  • The address is incorrect
  • The location is not serviceable
  • COD payment is not completed at delivery

Repeated refusal of confirmed Cash on Delivery orders may result in COD restrictions on future purchases.

12. Shipping Coverage

We aim to deliver across India wherever courier services are available.

Some PIN codes or remote locations may not be serviceable by our courier partners.

If your location is not serviceable, our team may contact you regarding available options.

13. Contact Us

For questions regarding shipping, delivery, or order tracking, please contact:

Infinity Watch
Email: support@watchinfinity.store

When contacting us, please mention your Order ID and registered contact details for faster assistance.

Shipping Highlights

Delivery Time: 3–5 Business Days
Shipping Charges: ₹0 – Free Shipping
Cash on Delivery: Available