Privacy policy

At Infinity Watch, we respect your privacy and are committed to protecting the personal information you share with us while visiting our website, placing an order, contacting our support team, or using our services.

This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Information We Collect

When you visit our website, place an order, create an account, contact us, or interact with our services, we may collect information such as:

Full name
Billing and shipping address
Email address
Mobile number
Order and purchase information
Payment-related information
IP address
Browser and device information
Website activity and browsing behaviour
Communications sent to our customer support team

We collect only the information reasonably required to process orders, provide customer support, improve our services, and operate our business.

2. How We Use Your Information

The information collected may be used for purposes including:

Processing and confirming your orders
Delivering your purchased products
Providing order and shipping updates
Processing returns, replacements, and refunds
Providing warranty and customer support
Preventing fraudulent or unauthorized transactions
Improving our website, products, and customer experience
Responding to customer enquiries
Sending promotional or marketing communications, where permitted
Complying with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed by third-party payment gateways or financial service providers.

Infinity Watch does not normally store complete credit card or debit card details on its own systems.

Payment information may be collected and processed directly by the payment provider in accordance with its own privacy and security policies.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Remember customer preferences
Maintain shopping cart functionality
Improve website performance
Understand how visitors use our website
Measure advertising performance
Provide relevant advertisements and offers

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

5. Advertising and Analytics

We may use third-party analytics and advertising services to understand website traffic, customer behaviour, and advertising performance.

These services may collect information such as:

Device type
Browser information
IP address
Pages visited
Products viewed
Interactions with advertisements

This information may be used to improve our advertising and provide customers with more relevant promotional content.

6. Sharing of Personal Information

We do not sell or rent your personal information to third parties.

However, your information may be shared with trusted service providers where necessary to operate our business, including:

Courier and logistics partners
Payment gateways
Website and e-commerce service providers
Customer communication services
Analytics and advertising platforms
Fraud prevention and security service providers

These parties may receive only the information reasonably required to provide their respective services.

7. Shipping and Delivery Partners

To deliver your order, we may share necessary information such as your:

Name
Delivery address
Contact number
Order details

with our courier and logistics partners.

Such information is shared solely for order fulfilment and delivery-related purposes.

8. Data Security

We take reasonable administrative, technical, and security measures to protect customer information against:

Unauthorized access
Misuse
Loss
Disclosure
Modification
Destruction

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

9. Data Retention

We may retain customer information for as long as reasonably necessary to:

Complete orders and transactions
Provide customer support
Manage returns, refunds, and warranty claims
Maintain accounting and business records
Prevent fraud
Comply with legal obligations

Information that is no longer required may be deleted or anonymized in accordance with applicable requirements.

10. Marketing Communications

With your consent or where otherwise legally permitted, we may send information about:

New watch collections
Special offers
Discounts
Sales
Product launches
Promotional campaigns

Customers may unsubscribe from promotional emails at any time by using the unsubscribe option provided in the communication or by contacting us.

11. Third-Party Links

Our website may contain links to third-party websites, payment providers, social media platforms, or other services.

Infinity Watch is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing their respective privacy policies before providing personal information.

12. Children's Privacy

Our website and services are not specifically intended for children.

We do not knowingly collect personal information from children where such collection would be prohibited under applicable law.

13. Your Privacy Rights

Depending on applicable law, you may have the right to request:

Access to your personal information
Correction of inaccurate information
Updating of your information
Deletion of certain personal information
Withdrawal of marketing consent
Information regarding how your data is being used

To submit a privacy-related request, please contact us at:

support@watchinfinity.store

We may need to verify your identity before processing certain requests.

14. Changes to This Privacy Policy

Infinity Watch may update or modify this Privacy Policy from time to time to reflect changes in our business practices, website functionality, services, or applicable legal requirements.

Any updated Privacy Policy will become effective once published on our website.

Customers are encouraged to review this page periodically.